Suport program IT
M-S 08:00-20:00
Suport program it on site si remote
M-S 08:00-18:00
Maximum on-site intervention time
360 min
Maximum remote intervention time
180 min
Maximum online response time
180 min
Equipment consulting
on request-offer
Proactive visits included
a visit/user
Support visits on demand
a visit on request included
Activity reports
on request-offer
Systems maintenance (PC, MAC, Linux, Android, IOS)
included
Printer maintenance
on request-offer
Network (cables, router, switch, wireless, NAS, etc.)
on request-offer
Online support (phone, email, messages)
unlimited
Remote support (secure remote connection)
2 hours included/month
Reconfiguring or moving the network
on request-offer
Support visits on demand
1 visit/month
IT security management
on request-offer
IT equipment management
on request-offer
Equipment to be exchanged during the period of solving problems that exceed 24 hours or that require sending in warranty (network equipment or PC systems)
on request-offer
Implementation and management of backup solutions
on request-offer
Administrare adrese de e-mail (Outlook, Thunderbird, Mac Mail etc.)
included
Gazduire domeniu web (website, E-mail, FTP etc)
on request-offer
Website administration
on request-offer
Suport program IT
M-S 08:00-20:00
Suport program it on site si remote
M-S 08:00-18:00
Maximum on-site intervention time
240 min
Maximum remote intervention time
120 min
Maximum online response time
120 min
Equipment consulting
on request-offer
Proactive visits included
a visit/user
Support visits on demand
2 visit on requiest included
Activity reports
on request-offer
Systems maintenance (PC, MAC, Linux, Android, IOS)
included
Printer maintenance
included
Network (cables, router, switch, wireless, NAS, etc.)
included
Online support (phone, email, messages)
unlimited
Remote support (secure remote connection)
5 hours included/month
Reconfiguring or moving the network
on request-offer
Support visits on demand
1 visit/month
IT security management
on request-offer
IT equipment management
on request-offer
Equipment to be exchanged during the period of solving problems that exceed 24 hours or that require sending in warranty (network equipment or PC systems)
on request-offer
Implementation and management of backup solutions
on request - included
Administrare adrese de e-mail (Outlook, Thunderbird, Mac Mail etc.)
included
Gazduire domeniu web (website, E-mail, FTP etc)
on request-offer
Website administration
on request-offer
Suport program IT
M-S 08:00-20:00
Suport program it on site si remote
M-S 08:00-18:00
Maximum on-site intervention time
240 min
Maximum remote intervention time
60 min
Maximum online response time
30 min
Equipment consulting
on request-offer
Proactive visits included
a visit/user
Support visits on demand
4 visit on request included
Activity reports
on request - included
Systems maintenance (PC, MAC, Linux, Android, IOS)
included
Printer maintenance
included
Network (cables, router, switch, wireless, NAS, etc.)
included
Online support (phone, email, messages)
unlimited
Remote support (secure remote connection)
unlimited included
Reconfiguring or moving the network
on request-offer
Support visits on demand
1 visit/month
IT security management
on request-offer
IT equipment management
on request-offer
Equipment to be exchanged during the period of solving problems that exceed 24 hours or that require sending in warranty (network equipment or PC systems)
included in the sotck limit
Implementation and management of backup solutions
on request - included
Administrare adrese de e-mail (Outlook, Thunderbird, Mac Mail etc.)
included
Gazduire domeniu web (website, E-mail, FTP etc)
on request-offer
Website administration
on request-offer
Prices are expressed in Euros and do not include VAT.
